Participants will be equipped with the necessary skills and tools to use social media for their community outreach. Participants will gain a better understanding of the social media landscape, harness the potential of social media tools, and learn crisis communication frameworks in social media.

The 1-day workshop aims to enhance the ability of the community leaders to exercise and convey empathy in possible scenarios on the ground. This workshop will equip the community leader with a set of skills which will enable him or her to accurately communicate empathic understanding and work towards positive conflict resolutions.